Support & Training
In-House Marketing and Lead Generation
When you franchise with 911 Restoration, we’ll have customers flowing to you. We have an in-house marketing team with a multi-million dollar marketing system, as well as partnerships with Google, Bing, and leading industry directories. We’ll perform lead generation, finding the people in your community who might be looking for a business like yours. When we provide you with top-notch marketing, you can do what you do best: tackling property restoration for your customers. We also have custom-built CRM technology that allows you to track your leads, look at your YoY averages, and improve your sales and marketing with ease.
24/7 Customer Service Center
Problems for your business don’t necessarily wait until it’s convenient business hours to show up. This is especially true when your 911 Restoration franchise is on call 24/7, meeting the needs of your customers. So we’re on call 24/7, too, to answer any questions our franchisees have and support you as quickly and efficiently as you support your customers.
Access to National Partner Support and Industry Vendors
911 Restoration partners with top industry equipment vendors from around the country. When you franchise with us, you have access to those partnerships, including exclusive discounts from industry giants like Home Depot, Lowes, Aramsco, and more! Get the equipment you need at affordable rates.
Learn From the Best
As a starting franchise, we’ll pair you with a multi-million dollar franchise owner within our network who can help give you their tips for success. They’ll teach you the ins and outs of running your restoration business, until eventually you become the multi-million dollar franchise supporting someone else.
Training and Initial Support
We start strong with our industry-leading onboarding program. At 911 Restoration University, you’ll gain hands-on experience in restoration services, customer interaction, and operational excellence. We don’t just teach you the technical side—we provide a roadmap for running your business with confidence.”
Marketing Support
Leave the marketing to us. From launching your grand opening to managing local campaigns, our expert team ensures your phone keeps ringing. Here’s how we’ve got your back:
- Local SEO: Help customers find you fast with optimized online strategies.
- Digital Advertising: Reach the right audience at the right time with targeted campaigns.
- Social Media Management: Build your brand on platforms where your customers are already active.”
Operational Support
Need advice on growing your business? Facing a challenge on the job? Our operations team is available 24/7 to provide real-world solutions. From hiring your first employee to streamlining your daily processes, we’re just a phone call away.”
Recruiting Support
Building the right team is essential. That’s why we provide tools and resources to help you find and retain top talent in your area. Through partnerships with recruiting platforms and expert guidance, we ensure you’re staffed with skilled professionals ready to make an impact.”
Technology Support
Our proprietary technology makes managing your business a breeze. You’ll have access to:
- Job scheduling tools to stay organized.
- Automated invoicing for smooth transactions.
- Customer relationship management (CRM) software to track and nurture leads.”