911 Restoration
Own a 911 Restoration Franchise – Build Your Future in the Restoration Industry.
The 911 Restoration opportunity is about owning a business that helps people in need, with a history of recession-resistant demand, proven systems, and great people to help you achieve financial freedom. We’re ready to guide your journey from startup to success.
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Our Mission
Building a Fresh Start Culture
Our mission is to build a Fresh Start culture that provides people with the best customer experience and a better future.
911 Restoration's mission is simple: to provide a safe, clean home and work environment for every customer. We provide a broad range of property restoration services, so our technicians are ready to take on any challenge.
911 Restoration aims to give everyone a Fresh Start after property damage from any type of disaster. We provide people with the foundation to rebuild their dreams. We are committed to returning homes and businesses to their original or better condition after any incident so that they can get back to normal as fast as possible.
We have years of experience with all aspects of work in the restoration industry. Our teams of IICRC-certified experts have learned to always put the customer first in every aspect of every job. We achieve this through a rapid response time of 45 minutes after your call, and we can do so with technicians who are available 24/7/365 to save your home no matter when disaster strikes.
What is a Fresh Start?
When residential or commercial properties experience damage as a result of a disaster such as flooding, mold growth, sewage contamination, fire and smoke, or any other natural catastrophe, this requires professional restoration services. Our professionals rejuvenate homes and businesses to give property owners a Fresh Start to build their dreams.
Financial Highlights
Average Annual Revenue In USD from top performing franchisees Item 19 2024 FDD
WHY CHOOSE US 6 Reasons to Own a
6 Reasons to Own a
911 Restoration Franchise
With decades of experience, our system has been refined to help franchisees achieve maximum success. Benefit from a culture built to foster growth—from day one you’ll have access to the tools, team expertise, and a welcoming network of franchisees.
OUR PROCESS
Why Work with 911 Restoration?
Training and Initial Support
Our comprehensive training begins with a week-long session where you'll gain hands-on experience in water, fire, and mold restoration techniques, as well as estimating, handling insurance companies, customer service, and business operations.
01
Marketing
Take advantage of marketing services tailored to your territory. Our team provides: Your website, Google and Apple profiles, Facebook and Instagram pages, and 100's of online local directory listings. Search engine marketing services. Social media content and management. National branding campaign. Creative library with everything you need, including TV, Radio, Billboards, Digital and Social Ads, print and direct mail, and more.
02
Continuous Support
Our partnership doesn't stop after training. You'll receive: Direct access to our support team for operational, marketing, and recruitment assistance. Regular one-on-one coaching and management support with your franchise consultant. Guidance on scaling your business, from adding new team members to expanding into additional territories. Our network of 911 branch owners are happy to provide their wisdom and guidance, too.
03
Technology
Streamline your operations with software designed for the restoration industry with tools to help you stay organized and efficient. From scheduling jobs to invoicing and customer management, to local business development, and much more.
04
Recognition
Awards & Achievements
Franchise Comparison
| Feature | 911 Restoration | Servpro | Restoration 1 |
|---|---|---|---|
| Initial Investment | Traditional or Conversion: $161,400 to $327,700; Micro-Market: $124,900 to $285,700 | $123,000 – $216,000 | $103,700 – $271,775 |
| Franchise Fee | $29,000 – $49,000 | $49,000 | $59,900 |
| Royalty Fee | Mitigation Services (Fire, Water, Mold): 7% - 5% (with full time sales rep on staff); Non-Mitigation Services: 3% - 2% | 10% - 5% for jobs your company handles directly; 5% - 3% on services you subcontract out | 7% of collected gross revenue (or 3.5% for conversion franchises during initial 6 months) |
| Brand Recognition | Ranked #43 in Entrepreneur's Franchise 500 (2018); Forbes #1 Restoration Company (2024) | Ranked #1 in Restoration Services category for 22 consecutive years; #11 overall in 2024 | Ranked #122 in Entrepreneur's Franchise 500 (2018) |
| Training & Support | Initial comprehensive training including classroom and hands-on experience; ongoing support the life of your business - help hiring your team and ongoing training for your team; emphasis on community engagement and customer satisfaction | Structured training program including classroom and hands-on experience; ongoing support | Extensive training and support; focus on networking and building local partnerships |
| Marketing Assistance | National marketing campaigns; National Accounts generated by support center; Full digital marketing support from support center (4.9 out of 5 star Avg on Google Rankings); proven systems with ongoing coaching support for local marketing strategies | Significant national advertising spend; strong brand presence | Marketing support provided; emphasis on digital marketing and local outreach |
| Business Model | Home-based business model; flexibility in operations; grow into brick-and-mortar presence | Brick-and-mortar presence; established operational systems | Home-based business model; scalable operations |
| Growth Potential | 14.98% unit growth rate over the last 3 years; expanding presence in U.S. and Canada | Consistent growth with over 2,300 franchises; strong market presence | Fastest growing restoration franchise in the nation; hundreds of locations open or in development |
| Unique Selling Proposition | We focus on creating positive customer experiences through leading with empathy, having the industry leading response time (45 minute guarantee), and great communication, we call this the "Fresh Start" philosophy; We nurture relationships that build recurring revenue through community involvement | Strong brand recognition with the slogan "Like it never even happened"; extensive disaster recovery capabilities | Emphasis on quick ramp-up, low overhead, and multiple revenue streams |
Real Results
Franchisee Success Story
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